DAYCARE​

WHAT ARE YOUR DAYCARE HOURS?

Although we are Open 24/7/365​, our "Regular" Daycare hours are 5AM-10PM .  Do you have a shift that requires you to work outside of those hours? Just let us know! 

DO YOU OFFER INDIVIDUAL DAYS?

Absolutely. Your first day is free (We want you to meet us, try out the space and service and make sure this is a good fit!) and after the first day you are able to either purchase individual days (5am-10pm!) for $46 per day, or you have the option of purchasing a package at a discounted rate. Solo Play days are $56 per day as they require additional staff to care for dogs on a 1:1 basis. We offer packages at a discounted rate. See Below.

WHAT IS THE COST TO PURCHASE A PACKAGE?

​We offer a  10-Day ($400), and a 20-day ($710) for group daycare.  Additional dogs are 20% off per dog.

Solo Play packages are $460 for a 10-Day package or $800 for a 20 day package
*Packages offer discounted rates and are non-refundable

HOW LONG DO I HAVE TO USE MY PACKAGE?

Typically, 6 months.  For example, if you were to purchase a 20 day and come only one day per week, you would use your package in entirety before the 6 month expiration. 

HOW LONG DO THE DOGS PLAY?

The standard playgroup hours are 8AM-3PM. After 3PM, the dogs retire to their individual accommodations and are let out to stretch their legs and potty every 1.5-2 hours until 10pm (Bedtime!) Typically dogs will retire to a boarding suite; in the event a boarding suite is not available we do have standard crate holding areas for daycare and transportation clients. 

DOES MY DOG NEED TO BE NEUTERED OR SPAYED?

If your dog is older than 6 months, we require them to be neutered or spayed to participate in playgroup. We also offer solo-play options for dogs that will not be participating in play or are not well-suited for a group play environment. 

HOW MANY PLAYROOMS DO YOU HAVE?

We have 5 playrooms! They are separated by size and temperament and
​monitored during group playtimes by playroom attendants.

HOW DOES FEEDING WORK?

We follow the instructions you give us. We are able to feed the pups your own food (or our house food for $3 per meal) as often and as much as you have outlined in your instructions. For example: You might drop off your pup with a tupperware container full of food, labeled with their name and "1/2 breakfast, 1/2 dinner"   **Please do not send any glass containers**

SHOULD I BRING MY OWN BOWLS?

No thank you. We do not allow outside bowls for sanitary reasons. We promise your dog will love our bowls, too. 

ARE YOU ABLE TO ADMINISTER MEDICATION?

Yes, and consistent with our feeding policy we require the exact amounts  your pup will consume during their day/stay with us. We ask for clearly written instructions via the client portal and give all food and meds at your (or the vet's) instructions. Medications other than anxiety medicine will require written diagnosis from a vet. We do not accept dogs with illness or communicable disease, as we are not an animal hospital. ​

ARE YOU ABLE TO GIVE MY DOG A BATH?

Yes, typically if you let us know in the morning at drop-off we can add your dog to the bath list for that day. Haircut appointments will need to be made in advance as the schedule fills up quickly. 
You can learn more about pricing etc. via the GROOMING page.

WHERE DO THE DOGS POTTY?

Inside the playroom. Just like at the dog park outdoors, we have certified indoor dog parks, with one major difference; we clean our dog parks/play areas 24/7. The play areas are made from impact-resistant, non-porous, sustainable materials chosen specifically to support a dog-play environment. We have central vac systems in every room to keep the facility 100% clean, 24 hours per day, and state of the art ventilation that pumps fresh air into the building (and removes stale air) all day long.  Your pups get to play in over 14,000 sq. feet of dog park, governed by playroom attendants, and cleaned around the clock all while being safely out of the elements.  
We have been in this industry for over a decade with puppies to adult dogs and have never experienced any issues with potty training etc. We can also add an outdoor walk to your daycare day at any time.
​ Just let us know what you would like!  

CAN YOU TAKE MY DOG FOR A WALK?

 Absolutely. For an additional cost, we are happy to accommodate an outdoor walk if you would like,  We are also able to accommodate a treadmill session for high-energy pups with excess energy to work off.  
​Walks are accommodated between 8AM and 4PM. Please schedule walks and additional services through the reservations page.

WHAT annual vaccinations/exams DO YOU REQUIRE?

BORDETELLA
DISTEMPER
RABIES
 A CLEAN FECAL TEST
We also STRONGLY encourage the influenza vaccination. Let us know if you need a vet referral! 

​Do you offer webcams in the playroom?

Absolutely. Current clients are able to access our daycare webcams here. 
​The webcams provide access to the playrooms 8am-3pm.

WHAT IS INCLUDED WITH SOLO PLAY?

We know not every dog is a good fit for group play with an attendant.  We provide dedicated staff to care for your dog during the day while you are at work or "away". The solo-play attendant will play with your dog individually, giving dedicated service. We offer fetch, walks, treadmill services. We are able to give cuddle time or massage. We can also work on basic commands etc. We do our best to give them exercise as well as keep them safe and engaged during the day. Solo play is an additional $10 per day.

CAN YOU GIVE MY DOG BREAKS DURING THE DAY?

Yes! Most of the time, dogs will pace themselves within the group play environment. Certainly, there are some pups that only know how to Go!Go!Go! and for those dogs (and some puppies) we do regularly scheduled break times.

DOES MY DOG HAVE TO BE SPAYED/ NEUTERED?

AFTER 6 MONTHS OF AGE WE REQUIRE DOGS TO BE SPAYED OR NEUTERED TO PARTICIPATE IN GROUP PLAY.  AFTER 6 MONTHS THEY ARE ELIGIBLE FOR SOLO PLAY ONLY.  WE RESERVE THE RIGHT TO MAKE ANY DOG SOLO PLAY IF NECESSARY, REGARDLESS OF AGE.  YOU MIGHT SAY TO YOURSELF "BUT MY DOG IS REALLY NICE EVEN THOUGH HE ISN'T NEUTERED" AND WE BELIEVE YOU! UNFORTUNATELY, DOGS COMMUNICATE LARGELY BASED ON SCENT. THIS MEANS, THE NEW/ADDITIONAL HORMONES/PHEROMONES BEING CREATED BY YOUR PUP COULD CAUSE OTHER DOGS TO PANIC /FRENZY/ LASH OUT BASED ON HOW THEY INTERPRET THOSE SCENTS, AND THAT COULD LEAD TO DANGEROUS ALTERCATIONS (OR PREGNANCY!) FOR THAT REASON, WE HAVE A HARD POLICY ABOUT SEPARATION AT A CERTAIN AGE UNTIL THE DOG IS SPAYED/NEUTERED.

IS PLAYGROUP/DAYCARE AN ADDITIONAL CHARGE IF MY DOG IS BOARDING?

NO, THERE WOULD BE NO ADDITIONAL CHARGE FOR DAYTIME CARE AS IT IS INCLUDED WITH BOARDING. FOR MOST DOGS THIS INCLUDES PLAYGROUP, BUT FOR OTHERS IT COULD ENTAIL SOLO PLAY. NO MATTER WHAT, YOUR PUP WILL BE TAKEN CARE OF ALL DAY LONG.

​IF YOU WOULD LIKE TO ADD SERVICES TO YOUR STAY/DAY PLEASE LET US KNOW AS WALKS AND TREADMILL SESSIONS ARE AVAILABLE. 

HOW OLD DOES MY DOG HAVE TO BE TO ATTEND DAYCARE?

​Dogs as young as 9 weeks are able to attend (but not participate in playgroup) permitted that they are as up-to-date as can be with their puppy shots. We recommend dogs 12 weeks of age or older for group play. We also strongly recommend the influenza vaccination.

IS A RESERVATION REQUIRED FOR DAYCARE?

YES. RESERVATIONS ARE REQUIRED IN ADVANCE OF YOUR FIRST DAY AND FOR ALL MAJOR HOLIDAY TIMES. 

AM I ABLE TO SCHEDULE A TOUR?

YES, WE ARE TAKING REQUESTS FOR TOURS AGAIN. TOURS CAN ONLY BE GIVEN BY A MANAGER DURING DESK HOURS, AND ARE GIVEN AT THE MANAGER’S DISCRETION BASED ON OCCUPANCY AND STAFF AVAILABILITY. TO REQUEST A TOUR PLEASE EMAIL US. *PLEASE NOTE: THERE IS NO ACCESS TO OUR BUSINESS ESPECIALLY AFTER HOURS, BY NON-EMPLOYEES AND NO ACCESS WILL BE GRANTED WITHOUT A MANAGER AVAILABLE TO ESCORT YOU FOR YOUR TOUR. SINCE WE WORK WITH LIVE ANIMALS, WE WANT TO MITIGATE ANY RISK OF INJURY ETC. THANK YOU FOR FOLLOWING OUR POLICIES AND WE ARE HAPPY TO HAVE YOU VISIT SOON!

book a reservation here